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Privacy Policy

Please feel free to contact us directly if your question is not answered here.

At the Cross Stitch Collectibles Member Program ("Membership"), we are strongly committed to protecting your privacy. We use the information we collect about you to provide a more personalized shopping experience at Cross Stitch Collectibles (xs-collectibles.com).

The Cross Stitch Collectibles Member Program is a loyalty program. Members will earn benefits through shopping at Cross Stitch Collectibles' web site (xs-collectibles.com). In order to customize and enhance your shopping experience, we track your purchase information when you use your Membership. All shopping on the Cross Stitch Collectibles web site will be governed by the Cross Stitch Collectibles Privacy Policy, which can be viewed at xs-collectibles.com/membership/privacy.aspx.

Please read on for more details about the Membership Privacy Policy.

What information do we collect and how do we use it?
When you enroll in Membership, we request your name, email address, mailing address, and telephone number. This allows us to process your Membership, develop special offers for you, keep your Membership information current, and provide you with Member benefits and services. We may, at times, request that you voluntarily supply us with information for purposes such as correspondence, making a purchase at a Cross Stitch Collectibles, or participation in a Member survey. You may make name and address changes to your Member profile by signing into your account on xs-collectibles.com. This information will be used in accordance with this Membership Privacy Policy and will be managed through security protocols to ensure protection of Member-specific information.

We may personalize your shopping experience by using your purchases online at xs-collectibles.com) and site behavior (on the web site of Cross Stitch Collectibles) to shape our recommendations about the cross stitch patterns that might be of interest to you. We may also use the information we collect to notify you occasionally about new Member services and special offers we think you will find valuable. If you prefer not to receive such information, you can indicate this preference at any time by emailing the Member Service Center at info@xs-collectibles.

How does the Cross Stitch Collectibles Member Program protect customer information?
For enrollments and purchases online at Cross Stitch Collectibles, Membership uses the latest encryption technology to keep your personal information safe. All of your information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that is not accessible from the Internet.

Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.

What About "Cookies"?
"Cookies" are small files or records that are placed on your computer's hard drive to collect information about your activities on the Cross Stitch Collectibles web site. The cookies transmit this information back to the computers at Cross Stitch Collectibles or third-party distributors of banners and newsletters; these computers are, generally speaking, the only computers that are authorized to read such information. The information captured makes it possible (i) to speed navigation, keep track of items in your shopping cart, and provide you with custom-tailored content; (ii) to remember information you gave so you don't have to reenter it each time you visit the Cross Stitch Collectibles site; (iii) to monitor the effectiveness of certain marketing email campaigns; and (iv) to monitor total number of visitors, pages viewed, and the total number of banners served.

Most people do not know that cookies are being placed on their computers when they visit the Cross Stitch Collectibles site or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placement. If you refuse cookies, you will not be able to open a Cross Stitch Collectibles Shopping Cart and therefore will not be able to complete an order online.

Will the Cross Stitch Collectibles Member Program disclose the information it collects to other parties?
No Membership information will be provided to any 3rd party.

What is your policy about links to a third-party web site?
If you access xs-collectibles.com, when you click on links and/or ad banners that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, Membership cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.

Your consent
By submitting Member profile information to Membership for purchases at Cross Stitch Collectibles, you consent to the collection and use of this information by Membership. If we decide to change our Privacy Policy, we will post those changes at xs-collectibles.com/membership/privacy.aspx.

November 2011