Does the discount apply to everything in the Cross Stitch Collectibles website -- even Clearance items?

Yes.  The discount applies to purchases throughout Cross Stitch Collectibles' website, including Clearance items and any other discounts currently available. 

Members do not receive discounts on shipping and handling fees; or the Cross Stitch Collectibles Member Program annual fee. Membership discounts are not valid on purchases at retail stores or purchases of patterns provided via Cross Stitch Collectibles distributors.

The discount cannot be combined with any other group or organizational discount (e.g., corporate discounts). The Member discount will be applied after all other deductions are accounted for, including everyday discounts.

Is the Member discount applied on top of the discount already existing on bestsellers and sale items?

Yes. For example, a pattern discounted 20% off the list price to all customers will be sold at an additional 40% discount to Cross Stitch Collectibles Members. The Member discount will be applied after all other discounts and deductions have been applied to the purchase.

How will I get my discount when shopping by phone, mailorder or fax?

To receive your discount, simply provide your Membership login and password on your order form. Your discount is automatically applied to all valid purchases.

How will I get my discount when shopping online?

Before you begin adding patterns to your shopping cart, just sign into your account.  Your Membership will be linked to the email address in your xs-collectibles.com account and applied automatically each time you make a purchase online. Your Membership may only be linked to one xs-collectibles.com account at a time.

If I join today, will I receive my discount on today's purchase?

When you purchase a Cross Stitch Collectibles membership, you are assigned a unique login and password, which is sent to you in a confirmation email.  To receive your membership discounts, you must sign into the Cross Stitch Collectibles website with your membership login and password.  You may begin purchasing patterns with your discount immediately after receiving the confirmation email with your assigned login and password.

I bought a large number of patterns here yesterday (last week, last month). Can I return them and repurchase them with the Member discount?

Purchases made prior to entry into the Member Program or without a Member number will not be credited a retroactive refund. Please refer to the Member Program Terms & Conditions for more information.

Can anyone use my Membership to receive the discount on the website?

Your Cross Stitch Collectibles Membership is non-transferable and for your use only.

What if I don't remember my Membership login or password? Can you look up my Membership information? Will I still get my discount?

Your Membership login and password is the access to your benefits, and it is important that you write it down or save it in a secure place. If you happen to forget your Membership login and/or password, we can retrieve your Member information during business hours (Mon-Thu 10am-4pm EST).   Contact us at 570-441-3819 or membership@xs-collectibles.com

My discount wasn't applied to an online order. Why?

If your discount was not applied to an online order, it may be because you signed into the website with a non-member login or password.  Once your Membership information has been stored, it will remain on your xs-collectibles.com profile and will automatically apply your Member discount for as long as your Membership is active.

Otherwise, it may be because your current Membership has expired or has been cancelled. If you believe your Membership is active and your discount has not been applied, contact Customer Service for assistance.