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Does the discount apply
to everything in the Cross Stitch Collectibles website -- even
Clearance items?

Yes. The discount applies to purchases throughout
Cross Stitch Collectibles' website, including Clearance items and
any other discounts currently available.
Members do not
receive discounts on shipping and handling fees; or the Cross Stitch
Collectibles Member Program annual fee. Membership discounts are not
valid on purchases at retail stores or purchases of patterns
provided via Cross Stitch Collectibles distributors.
The discount cannot be combined with any other group or
organizational discount (e.g., corporate discounts). The Member
discount will be applied after all other deductions are accounted
for, including everyday discounts.
 
Is the Member discount applied on top of the
discount already existing on bestsellers and sale items?

Yes. For example, a pattern discounted 20% off
the list price to all customers will be sold at an additional 40%
discount to Cross Stitch Collectibles Members. The Member discount
will be applied after all other discounts and deductions have been
applied to the purchase.
 
How will I get my discount when shopping by
phone, mailorder or fax?

To receive your discount, simply provide your
Membership login and password on your order form. Your discount is
automatically applied to all valid purchases.
 
How will I get my
discount when shopping online?

Before you begin adding patterns to your shopping cart, just sign
into your account.
Your Membership will be linked to the email
address in your xs-collectibles.com account and applied
automatically each time you make a purchase online. Your Membership
may only be linked to one xs-collectibles.com account at a time.
 
If I join today, will I receive my discount on
today's purchase?

When you purchase a Cross Stitch Collectibles membership, you are
assigned a unique login and password, which is sent to you in a
confirmation email. To receive your membership discounts, you
must sign into the Cross Stitch Collectibles website with your
membership login and password. You may begin purchasing
patterns with your discount immediately after receiving the
confirmation email with your
assigned login and password.
 
I
bought a large number of patterns here yesterday (last week, last
month). Can I return them and repurchase them with the Member
discount?

Purchases made prior
to entry into the Member Program or without a Member number will not
be credited a retroactive refund. Please refer to the Member Program
Terms & Conditions
for more information.
 
Can anyone use my Membership to receive the
discount on the website?

Your Cross Stitch Collectibles Membership is
non-transferable and for your use only.
 
What
if I don't remember my Membership login or password? Can you look up my Membership
information? Will I still get my discount?

Your Membership login and password is the access
to your benefits, and it is important that you write it down or save
it in a secure place. If you happen to forget your Membership login
and/or password, we can retrieve your Member information during
business hours (Mon-Thu 10am-4pm EST). Contact us at
570-441-3819 or
membership@xs-collectibles.com
 
My discount wasn't applied to an online order.
Why?

If your discount was
not applied to an online order, it may be because you signed into
the website with a non-member login or password. Once your
Membership information has been stored, it will remain on your
xs-collectibles.com profile and will automatically apply your Member
discount for as long as your Membership is active.
Otherwise, it may be because your current Membership has expired or
has been cancelled. If you believe your Membership is active and
your discount has not been applied, contact
Customer Service for assistance. |