Cross Stitch Collectibles Membership - FAQ

Cross Stitch Collectibles Cross Stitch Collectibles - fine arts counted cross stitch patterns

Cross Stitch Collectibles - Fine Arts counted cross stitch patterns

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Cross Stitch Collectibles - Fine Arts counted cross stitch patterns

* Terms and Conditions

* Privacy Policy

* Additional Discounts

Frequently Asked Questions
Please feel free to contact us directly if your question is not answered here.

Membership Information
	What does the Membership cost and how long does it last?
	What does my Membership get me?
	Will I receive a Cross Stitch Collectibles Member Card in the mail?
	Can I use my Cross Stitch Collectibles Membership for orders placed via phone, mail or fax?
	What information do I have to give you to become a Member?
	What if I join now but decide later that I no longer want to be a Member? Can I get a refund on the portion of the membership that has not expired?
	How much will the renewal cost?
	How will I know when my Membership expires?

How Your Discount Works
	Does the discount apply to everything in the website -- even Clearance items?
	Is this discount added to the discount already existing on sale items?
	How do I get my discount when shopping by mailorder or fax?
	How will I get my discount when shopping online?
	If I join today, will I receive my discount on today's purchase?
	I bought a large number of patterns here yesterday (last week, last month). Can I return them and repurchase them with the Member discount?
	Can anyone use my Membership to receive the discount on the website?
	What if I don't remember my Membership login or password? Can you look up my Member information? Will I still get my discount?
	My discount wasn't applied to an order. Why?

Renewing Your Membership
	How can I renew my Membership?
	How can I ensure uninterrupted service with Cross Stitch Collectibles Membership?

Your Privacy
	What do you do with the information I give you? Do you give it to others?
	I am interested in the Member advantages, but I don't want to be placed on a mailing list or receive email spam. Can I become a Member and be assured that does not occur?
	How can I opt out of receiving email solicitations or direct mail?

Member Account Information

Can I have a second person added to my Membership?

What do I do if I lose my Membership login and/or password?

H ow do I contact Customer Service?

Why am I getting an error message indicating that my Membership login or password is invalid when I order at xs-collectibles.com?

Where do I enter my Membership login and password at xs-collectibles.com?

Can my Membership be associated with more than one email address?

Cross Stitch Collectibles - Fine Arts counted cross stitch patterns

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